Shipping & Returns

Last updated: 15 November 2026

Shipping

• Free shipping on every order to 119 countries (see the list at checkout). If your country is not listed, email us and we will check if we can deliver.
• Orders are processed within 1 to 3 business days.
• Delivery usually takes 2 to 4 weeks and can take longer in some countries or during busy periods.
• Every parcel is sent with tracking. You will get an email with the tracking details once it ships.
• Orders can ship in more than one parcel.
• Import VAT or customs duties may apply depending on your country. If they are charged on delivery, they are the buyer's responsibility.

Returns and refunds

• You can return an unused set within 30 days of delivery, in its original packaging.
• To start a return, email hello@wheelglow.online with your order email and the reason. We will send you the return instructions and address.
• Return shipping costs are paid by the customer, unless the item is faulty or we sent the wrong item.
• Once we receive and check the returned set, we refund the original payment method within 14 days. The refund covers the product price, and the original standard shipping where required by law.

Damaged, faulty or wrong items

Email us within 30 days of delivery with your order email and a photo. We will send a replacement or refund you, and cover the return shipping if a return is needed.

Lost parcels

If your tracking shows no movement for 10 days, or your parcel has not arrived after 45 days, email us and we will send a new set or refund you.

Contact

NEXTVIBE LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA
hello@wheelglow.online